Ms. Faillace has been in the health insurance industry for over 20 years. Ms. Faillace was one of the founding partners of Hospital Audit Locus, Inc. d/b/a National Audit where she served in various capacities over the past 10 years. Previously, she served as Director of Customer Service, Government Relations and Grievance and Appeals at a regional health insurance company. Subsequent to the sale of the company to a large national health insurance company, she took the position of Vice President of Operations in Puerto Rico. Ms. Faillace was responsible for the operations of the claims processing and recovery, enrollment and customer service departments. She is certified in health care compliance and privacy by the Health Care Compliance Association.